Refund policy

Returns & Refunds Policy

This policy applies to orders placed via our website, email, or social media (e.g., Instagram, WhatsApp, Facebook).

Return Window

Our returns window is 14 days from the date you receive your order. If 14 days have passed, we’re unable to offer a refund or exchange.

To be eligible for a return, your item must:

• (a) be unused and in the same condition you received it (or otherwise in a condition enabling us to sell it as new);
• (b) be in the original packaging with all seals/wraps intact and labels attached;
• (c) be shipped back within 14 days of receipt.

How to Return (Local Orders – UAE)

1. Contact us to request return authorisation and a return label, along with full instructions.
2. Ship the item using Quiqup (signature required) to the address provided in your authorisation email.
3. We offer complimentary returns on local (UAE) orders. Please note that any original shipping charges paid are non-refundable and will be deducted from your return.

Cash on Delivery (COD): Refunds for COD purchases are issued as store credit via gift card (valid for 12 months) rather than to a bank card.

International Orders

All international orders are final (no returns, refunds, or exchanges).

Exclusions (Non-Returnable Items)

• Earrings that require a piercing (for hygiene reasons)
• Customised or personalised pieces, including engravings and custom sizing
• Any product otherwise personalised for you
• Cash on Delivery orders (not refundable to original payment; store credit only as above)
• IGI-certified jewellery (e.g., engagement rings, diamond stud earrings, tennis necklaces/bracelets, certified eternity bands)

Refunds (Where Applicable)

Once your return is received and inspected, we’ll email you to confirm. Approved refunds are issued to your original method of payment within 10 days.

If your refund seems delayed, please check with your bank or card issuer; processing times can vary. If you still need help, contact hello@fynejewellery.com.

Sale Items

Only full-price items are eligible for refunds. Sale items are non-refundable.

Collaboration or Partnership Items

Items produced in collaboration or partnership with a third party (e.g., donation pieces, limited editions, co-designed collections not under the Fyne Jewellery registered name) cannot be refunded or exchanged.

Resizing & Repairs (Local)

For local (UAE) orders, we offer resizing and repair of rings and bracelets at AED 50 per item.
For international orders, all sales are final.

Faulty or Damaged on Arrival

In the rare event your item arrives defective or damaged, we will replace it. Please email hello@fynejewellery.com with your order number and clear photos so we can assist promptly.

Warranty & Lifetime Aftercare

Every Fyne piece is covered by our 12-month warranty, which includes complimentary repairs for any manufacturing defects. Beyond this, our Lifetime Care Promise ensures your jewellery remains as beautiful as the day you received it, with services such as professional cleaning, inspections, and guidance on long-term care.

This commitment is our way of ensuring your Fyne jewellery can be cherished for a lifetime.