Free repairs for the first 12 months

Your piece is protected against any manufacturing defects for the first year. This includes:

• Loose or fallen diamonds caused by normal wear
• Weak prongs or misaligned settings
• Broken locks or bracelet clasps
• Faulty soldering or structure issues
  

We’ll cover the full cost of the repair and return for UAE clients. International clients are responsible for shipping and customs only.

Note: This warranty does not cover accidental damage, misuse, chemical exposure, or third-party repairs.

Support that doesn’t end after a year

After your 12-month warranty ends, we continue to offer lifetime care on all Fyne pieces. Services are quoted on a case-by-case basis and may include:

• Ring and bracelet resizing
• Diamond or stone replacement
• Clasp adjustments
• Enamel touch-ups
• Cleaning & polishing
• General repairs

Every piece deserves to be worn with confidence, and we’re here to ensure that.

Let’s get the fit just right

We offer resizing on most rings and bracelets, but there are some exceptions depending on design.

Rings:

• Certified engagement or bespoke rings: One free resize within 30 days
• Uncertified rings: AED 50 within the UAE (includes collection & return)
• Eternity bands: May not be resizable due to continuous setting—please confirm at purchase
• International clients: Resizing is available; shipping/customs fees apply
  

Bracelets:

• Uncertified bracelets: AED 50 within the UAE
• Certified tennis bracelets: Additional charge applies (recertification required); quoted case by case

For those who change their mind

We want you to love your jewellery—but if something isn’t quite right, we offer flexible local return options.

• Uncertified pieces (Daily Wear Collection): You may return your piece within 14 days of receipt (UAE only), if unworn and in its original packaging.
• If you'd like a different size or style, you're welcome to place a new order after your return is processed.
• Customised, engraved, or certified pieces (engagement rings, bridal collection, tennis bracelets): Final purchase – not eligible for return or exchange.
• All international orders: Final sale due to customs and logistics constraints.

For fit-related issues, resizing services are always available under our Lifetime Care Promise.

We ship globally—and we support globally

Repairs and resizing are available to clients around the world. You’re only responsible for:

• Return shipping
• Customs duties or fees
  

We’ll handle the rest.

Need to book a repair or resizing?

Email us at hello@fynejewellery.com or use our contact form.