GENERAL FAQS

Why do you use cultured diamonds in your jewellery?
What diamond quality do you use?
What type of gold do you use?
Where do you manufacture your products?
Where can I buy your jewellery?
Will you make rings and bracelets?
Do you do custom orders?
Do you do custom engraving?

ORDERS & PAYMENTS

What forms of payments do you accept?
Can I cancel an order once it is placed?
Can I pay Cash on Delivery (COD)?
Can I place an order over the phone?
Can I track my order?

SHIPPING & RETURNS

Where are you based?
Where do you ship to?
What are your expected shipping and delivery times?
What shipping provider do you use?
What if I don't receive my order?
Can I return my item?
My order arrived and it doesn't fit - what do I do?
Do I need to pay taxes and duties on my order?

If you need more information or have any more questions, please email us at hello@fynejewellery.com.